The effects of ISO 9001 quality management system on innovation and management capacities in the malaysian furniture sector

Lead author: Jegatheswaran Ratnasingam       Year: 2013      

Publication Abstract

Although the ISO 9001 quality management system is often perceived to be a marketing tool within the manufacturing industry, its implications on the innovation and management capacities of the furniture industry remain unknown. A survey of furniture manufacturers in Malaysia revealed that lack of innovation and ineffective management were among the main problems faced within the industry. Using a structured questionnaire, a survey of the ISO-certified manufacturers revealed that the ISO 9001 quality management system has a positive correlation on process innovation but not on product innovation. Therefore, ISO-certification would be beneficial for productivity improvement and identifying cost-cutting measures in furniture manufacturing enterprises. On the other hand, ISO-certification has a significant influence on the management of furniture enterprises, especially with regards to systematic decision-making and boosting the level of professionalism. Therefore, ISO-certification may be a useful tool to enhance the management competency and also improve the productivity within the furniture manufacturing sector.


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  • Publication type:

    • Journal article
  • Other authors:

    • Jegatheswaran Ratnasingam
    • Florin Ioras
  • Countries:

    • Malaysia