Relationship Between ISO 9001 and Financial Performance: a Meta-analysis
The ISO 9001 standard for quality management has been implemented by more than 1,000,000 organizations worldwide. It has received a high degree of attention in existing literature. However, findings about the impact of ISO 9001 certification on financial performance are not consistent in the literature; researchers found positive, negative, neutral and sometimes mixed effects. This study examines the relationship between ISO 9001 certification and company performance by means of meta-analysis to answer weather ISO 9001 is positively related to improved performance. The study also examines the existence of moderating factors in the relationship between ISO 9001 and performance. An in-depth analysis of 92 studies shows that the ISO 9001 certification helps companies to increase their income and financial performance. We also conducted subgroup analyses and found that variables such as data collection method, the version of the certification, the role of the respondent in the company, geographic location, sector and the size of the company moderate the relationship between ISO 9001 and financial performance. Discussion of the findings, directions for further development of ISO 9001 research and limitations are presented.
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- Institutional publication
- Basak Manders
- Henk de Vries
- Knut Blind