ISO Methodology Case Study: Shanghai Shuguang Hospital, China

Lead author: ISO       Year: 2014       Methodology: Case study

Publication Abstract

This is a case study conducted to determine the non-economic benefits of standards. The enterprise chosen for the study is Shanghai Shuguang Hospital (Shuguang), one of the earliest traditional Chinese medicine and non-profit hospitals in China. Founded in 1906, and affiliated to the Shanghai University of Traditional Chinese Medicine (TCM), Shuguang is a clinical teaching TCM hospital and a clinical collaboration center for traditional medicine of the World Health Organization. The hospital implements an ISO 9001- based quality management system (QMS) to coordinate the standards, regulations and governmental directives it implements in its operations. The assessment focuses on the benefits incurred during the transition from the QMS based on the 2000 edition of ISO 9001 to the 2008 edition. These benefits occurred mainly in the primary activities of hospitalization, diagnosis, treatment, discharge and check-up after discharge and consisted of substantial increases in medical efficacy, and general efficiency and reductions in complaints against medical treatment and less infections.

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  • Publication type:

    • ISO methodology
  • Other authors:

    • ISO
  • Countries:

    • China