Impacts of ISO 9000 on business performances: a literature review

Lead author: Luca Cagnazzo       Year: 2009       Methodology: Literature review

Publication Abstract

Total quality management is from a decade an important and useful organizational system for increasing companies' competitiveness, by optimizing processes with a particular focus on the customer. Among all the methodologies, ISO 9000 certification is one of the most common and recognized approaches for the benefits of the companies that decide to implement it. Several studies have been conducted in literature, presenting some important impacts of the ISO 9000 on the companies' performances. Due to the vast number of works, a classification of the main impacts of ISO 9000 on the principle business performances is needed. The aim of this paper is to present a literature review on this topic and classify the findings, in order to fix the results as the most important areas of company influenced by the certification. Finally the barriers and pitfalls for a successful ISO 9000 certification are presented, furnishing details for overcome this issue.


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  • Publication type:

    • Journal article
  • Other authors:

    • Luca Cagnazzo
    • Paolo Taticchi
    • Francesco Fuiano