Modern technologies are complex systems, which creates demand for an equally complex supporting technical infrastructure that is implemented through a variety of standards affecting all stages of technology-based economic activity. The development, production, and integration of the components of te...

Purpose – ISO 9000 certification has a growing importance for companies, mainly in Europe but also in other countries. Several papers have analysed the effects of ISO 9000 certification on company results, with contradictory conclusions. The purpose of this work is to clarify these possible effects....