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Journal article
ISO 9001 and ISO 14001: towards a research agenda on Management System Standards

2013 | Iñaki Heras‐Saizarbitoria

Management system standards, also called meta‐standards, have been adopted by an increasing number of organizations across the world. Although these management system standards are based on the same type of management principles and institutional arrangements, the literature remains scattered, with ...

Journal article
Effects of ISO 9001 certification and KAAE on performance of Jordanian Firms

2012 | Abbas Al-Refaie

This research investigates the effects of ISO 9001 certification and King Abdullah II Award for Excellence (KAAE) on Jordanian firm‟s performance. Four scale measures of firm‟s performance were considered, including quality outcomes, customer satisfaction, business performance, and innovation. ISO 9...

Journal article
Drivers of productivity in Vietnamese SMEs: the role of management standards and innovation

2019 | Elisa Calza

Using a rich panel dataset of small and medium scale manufacturing enterprises (SMEs) active in the manufacturing sector in Viet Nam, this paper investigates the drivers of firm productivity, focusing on the role played by international management standards certification. We test the hypothesis that...

Journal article
Standards and innovation in manufacturing and services: the case of ISO 9000

2014 | Giovanni Mangiarotti

Purpose - The research empirically investigates the firm-level impact of ISO 9000 certification on innovation propensity. The study aims to distinguish between manufacturing and service sectors and adopts different innovation definitions aimed at capturing the peculiarities of innovation in services...

Journal article
Does Standardization Have a Negative Impact on Working Conditions?

2007 | Bozena Poksinska

The aim of this article was to contribute to the discussion about whether standardization has a positive or negative impact on working conditions. The case studies of organizations certified to the quality management standard ISO 9000 served as the empirical base. The article shows that there is no ...

Journal article
Worker empowerment through private standards. Evidence from the Peruvian horticultural export sector

2017 | Monica Schuster

In this paper we analyse the impact of a variety of private standards on worker empowerment in the horticultural export sector in Peru. Empowerment is defined as workers’ knowledge of their own rights and workers’ perceived agency to improve employment conditions. We use data from a company and a tw...

Journal article
Do private standards benefit workers in horticultural export chains in Peru?

2016 | Monica Schuster

Private standards are spreading rapidly in international food production and trade, and are moving beyond food quality and safety aspect to address environmental and social concerns. We examine how effective private standards are in improving employment conditions in global food supply chains. Using...

Journal article
The impact of ISO 9000 and ISO 14000 on standardisation of social responsibility - an inside perspective

2007 | Pavel Castka

Following a growing interest in corporate social responsibility, the International Organization for Standardization (ISO) announced plans for development of the ISO 26000—guidance standard for social responsibility. Despite initial signals that ISO 26000 will be built on the intellectual and practic...

Journal article
Measure of operational performance before and after implementation of ISO 9000 certification in pump sets manufacturing industries in Coimbatore, India

2013 | R. Chandrasekaran

Coimbatore is one of the few centres in the country to manufacture pumpsets and had almost 70% share. However, it declined gradually and was 55% now. The manufacturers are forced to adopt innovative working methods, to invest on various technologies and on quality improvement programme. ISO 9000 is ...

Journal article
Examining relationships between quality management and organisational performance in transitional economies

2014 | Milan Delic

The objective of this study was to determine the relationships between quality management dimensions and organisational performance in uncertain markets (transition conditions). The study was carried out in Serbia, using a sample of 160 certified organisations. The study was based on subjective esti...

Journal article
Quality systems and competitive performance of food companies

2013 | Dimitrios Kafetzopoulos

Purpose - The purpose of this paper is to explore the impact of the effective implementation of both ISO 9001 and ISO 22000 systems on the competitive performance of certified food manufacturing companies. Design/methodology/approach - A survey instrument was used for quantitative data collection. ...

Journal article
The effects of ISO 9001 quality management system on innovation and management capacities in the malaysian furniture sector

2013 | Jegatheswaran Ratnasingam

Although the ISO 9001 quality management system is often perceived to be a marketing tool within the manufacturing industry, its implications on the innovation and management capacities of the furniture industry remain unknown. A survey of furniture manufacturers in Malaysia revealed that lack of in...

Journal article
ISO 9000 quality system certification and its impact on product and process innovation performance

2014 | Mile Terziovski

ISO 9000 quality system certification has been widely applied around the world, but with mixed success. A review of the literature revealed gaps in research in this area of quality/operations management, particularly in the empirical testing of the effects of ISO 9000 certification on innovation per...

Journal article
Implementation and Impact of ISO 9001

2015 | Basak Manders

The ISO 9001 quality management standard has been implemented by more than one million organizations in 187 countries since its introduction in 1987. A newer version of ISO 9001 is planned to be introduced in 2015. Even though it is widely used by organizations to gain both operational and market be...

Institutional publication
Relationship Between ISO 9001 and Financial Performance: a Meta-analysis

2013 | Basak Manders

The ISO 9001 standard for quality management has been implemented by more than 1,000,000 organizations worldwide. It has received a high degree of attention in existing literature. However, findings about the impact of ISO 9001 certification on financial performance are not consistent in the literat...

Journal article
ISO 9000 performance in Japanese Industries

2010 | Rita Arauz

This research analyses the factors that determine the performance of ISO 9000 standards in Japanese industries. A questionnaire survey was conducted to collect data from ISO 9000 certified companies nationwide. Our research hypothesis is that the performance of ISO 9000 depends upon the aspects that...

Journal article
The impact of ISO 9000 and EFQM on the use of flexible work practices

2011 | Alberto Bayo-Moriones

The purpose of this paper is to analyse the differences between the two most frequently used quality management approaches implemented by firms, ISO 9000 and EFQM, in terms of their impact on the adoption of innovative work organization practices. In order to accomplish this objective, we have selec...

Journal article
Process Management and Technological innovation: a longitudinal study of the photography and paint industries

2002 | Mary Benner

This research explores the impact of process management activities on technological innovation. Drawing on research in organizational evolution and learning, we suggest that as these practices reduce variance in organizational routines and influence the selection of innovations, they enhance increme...

Journal article
Dynamic or static capabilities? Process management practices and response to technological change

2009 | Mary Benner

Whether and how organizations adapt to changes in their environments has been a prominent theme in organization and strategy research. Within this research, there is controversy about whether organizational routines hamper or facilitate adaptation. Organizational routines give rise to inertia but ar...

Journal article
Innovation and attention to detail in the quality improvement paradigm

2004 | Eitan Naveh

This study asserted that quality improvement (QI) requires the coexistence of two cultural values of innovation and attention to detail and proposed that their coexistence depends on the implementation of multiple QI practices. A longitudinal QI intervention, with five phases, consisting of multiple...