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Journal article
A triple analysis of ISO 9000 effects on company performance

2007 | Micaela Martínez‐Costa

Purpose – ISO 9000 certification has a growing importance for companies, mainly in Europe but also in other countries. Several papers have analysed the effects of ISO 9000 certification on company results, with contradictory conclusions. The purpose of this work is to clarify these possible effects....

Journal article
Impacts of ISO 9000 on business performances: a literature review

2009 | Luca Cagnazzo

Total quality management is from a decade an important and useful organizational system for increasing companies' competitiveness, by optimizing processes with a particular focus on the customer. Among all the methodologies, ISO 9000 certification is one of the most common and recognized approaches ...

Journal article
Measure of operational performance before and after implementation of ISO 9000 certification in pump sets manufacturing industries in Coimbatore, India

2013 | R. Chandrasekaran

Coimbatore is one of the few centres in the country to manufacture pumpsets and had almost 70% share. However, it declined gradually and was 55% now. The manufacturers are forced to adopt innovative working methods, to invest on various technologies and on quality improvement programme. ISO 9000 is ...

Journal article
ISO 9001 and ISO 14001: towards a research agenda on Management System Standards

2013 | Iñaki Heras‐Saizarbitoria

Management system standards, also called meta‐standards, have been adopted by an increasing number of organizations across the world. Although these management system standards are based on the same type of management principles and institutional arrangements, the literature remains scattered, with ...

Journal article
The effects of ISO 9001 quality management system on innovation and management capacities in the malaysian furniture sector

2013 | Jegatheswaran Ratnasingam

Although the ISO 9001 quality management system is often perceived to be a marketing tool within the manufacturing industry, its implications on the innovation and management capacities of the furniture industry remain unknown. A survey of furniture manufacturers in Malaysia revealed that lack of in...

Journal article
Quality systems and competitive performance of food companies

2013 | Dimitrios Kafetzopoulos

Purpose - The purpose of this paper is to explore the impact of the effective implementation of both ISO 9001 and ISO 22000 systems on the competitive performance of certified food manufacturing companies. Design/methodology/approach - A survey instrument was used for quantitative data collection. ...

Journal article
ISO 9000 performance in Japanese Industries

2010 | Rita Arauz

This research analyses the factors that determine the performance of ISO 9000 standards in Japanese industries. A questionnaire survey was conducted to collect data from ISO 9000 certified companies nationwide. Our research hypothesis is that the performance of ISO 9000 depends upon the aspects that...

Journal article
The impact of ISO 9000 and EFQM on the use of flexible work practices

2011 | Alberto Bayo-Moriones

The purpose of this paper is to analyse the differences between the two most frequently used quality management approaches implemented by firms, ISO 9000 and EFQM, in terms of their impact on the adoption of innovative work organization practices. In order to accomplish this objective, we have selec...

Journal article
Process Management and Technological innovation: a longitudinal study of the photography and paint industries

2002 | Mary Benner

This research explores the impact of process management activities on technological innovation. Drawing on research in organizational evolution and learning, we suggest that as these practices reduce variance in organizational routines and influence the selection of innovations, they enhance increme...

Journal article
The impact of ISO 9001 certification process on Slovenian companies

2002 | Marjan Pivka

This study aims (i) to investigate the correlation between ISO 9000 quality management system and business success based on data from certified Slovenian companies, (ii) to find out the factors for measuring efficiency of ISO 9000, and (iii) to give suggestions to all involved in the certification p...

Institutional publication
Relationship Between ISO 9001 and Financial Performance: a Meta-analysis

2013 | Basak Manders

The ISO 9001 standard for quality management has been implemented by more than 1,000,000 organizations worldwide. It has received a high degree of attention in existing literature. However, findings about the impact of ISO 9001 certification on financial performance are not consistent in the literat...

Journal article
Disentangling technological innovations: a micro-econometric analysis of their determinants

2015 | Andreas Ziegler

On the basis of a unique firm-level dataset from the German manufacturing sector, this paper empirically examines the determinants of environmental and non-environmental product and process innovations. The micro-econometric analysis with multivariate probit models points to an extremely high releva...

Institutional publication
Multinational Enterprises and Training Revisited: Do International Standards Matter?

2005 | Niels-Hugo Blunch

Several studies have examined the determinants of training in developing countries but only few have paid attention to the potential importance of international standards such as ISO 9000 or ISO 14000 on the firm's training decision. This paper examines training determinants using recent employer su...

Institutional publication
Management Systems Standards: Diffusion, Impact and Governance of ISO 9000, ISO 14000, and other management standards

2015 | Pavel Castka

Management systems standards have become ubiquitous, adopted by millions of organizations around the world. The ISO 9000 and ISO 14000 quality and environmental management systems standards are the most well-known, but standards exist or are emerging for many other aspects of management too. Such a ...

Journal article
Quality management standard and innovation: a multiple-case study in Luxembourg

2014 | Cesare Rillo

Innovation and quality are both important aspects of business excellence. ISO 9000 is a well-known quality management standard but its relationship with innovation is not completely understood. Previous quantitative studies have shown that ISO 9000 is positively correlated with technological innovat...

Journal article
Do private standards benefit workers in horticultural export chains in Peru?

2016 | Monica Schuster

Private standards are spreading rapidly in international food production and trade, and are moving beyond food quality and safety aspect to address environmental and social concerns. We examine how effective private standards are in improving employment conditions in global food supply chains. Using...

Journal article
The impact of ISO 9000 and ISO 14000 on standardisation of social responsibility - an inside perspective

2007 | Pavel Castka

Following a growing interest in corporate social responsibility, the International Organization for Standardization (ISO) announced plans for development of the ISO 26000—guidance standard for social responsibility. Despite initial signals that ISO 26000 will be built on the intellectual and practic...

Journal article
Worker empowerment through private standards. Evidence from the Peruvian horticultural export sector

2017 | Monica Schuster

In this paper we analyse the impact of a variety of private standards on worker empowerment in the horticultural export sector in Peru. Empowerment is defined as workers’ knowledge of their own rights and workers’ perceived agency to improve employment conditions. We use data from a company and a tw...

Conference materials
Transition from OHSAS18001:2007 into ISO 45001 and the Integration with New Versions of ISO 9001:2015 and ISO 14001:2015

2015 | Rodolfo Rhoden Jimenez

General administration throughout history has sought the planning; organization, management and control are fulfilled accurately. Subsequently, with the introduction of Continuous Improvement Cycle by Edward Deming (Plan-Do-Check, which improved to Plan, Do, Check, Act) it has tried to make the cont...

ISO methodology
ISO Methodology Case Study: Gerfor, Colombia

2011 | ISO

The company chosen by the Colombian Institute for Technical Standards and Certification (ICONTEC), ''Gerfor'', is a Colombian multinational active in the plastics and synthetic fibres sector of the petrochemicals industry and a leader in the production and commercialization of PVC and CPVC piping an...