Purpose - The research empirically investigates the firm-level impact of ISO 9000 certification on innovation propensity. The study aims to distinguish between manufacturing and service sectors and adopts different innovation definitions aimed at capturing the peculiarities of innovation in services...

The purpose of this paper is to analyse the differences between the two most frequently used quality management approaches implemented by firms, ISO 9000 and EFQM, in terms of their impact on the adoption of innovative work organization practices. In order to accomplish this objective, we have selec...

This book provides a comprehensive overview of the important topic of standards, which remains a vastly underresearched field of empirical inquiry. It presents a variety of interesting empirical analyses which reveal the driving forces and the economic impacts of standardization in both the manufact...

Cross-border trade of Services has attracted the attention of industry, policymakers and academia. Whereas the trade of goods has been well analysed both from the theoretical and empirical perspective, investigations into the trade of Services are only beginning. In particular, the complex influence...

As Web-based services evolve from a medium for data exchange to a system for managing geographically-dispersed work flows, the complexity of the supporting infrastructure is increasing along with the sophistication of the actual services. This paper presents a case study of the global transition to ...

Purpose - The purpose of this paper is to examine the motives for implementing the ISO 14001 standard, the difficulties in meeting the standard's requirements and the benefits derived, and to determine the most significant latent constructs (unobserved variables) of these. Design/methodology/approa...