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Journal article
The impact of ISO 9000 and EFQM on the use of flexible work practices

2011 | Alberto Bayo-Moriones

The purpose of this paper is to analyse the differences between the two most frequently used quality management approaches implemented by firms, ISO 9000 and EFQM, in terms of their impact on the adoption of innovative work organization practices. In order to accomplish this objective, we have selec...

Journal article
Motives, difficulties and benefits in implementing ISO 14001 environmental management system

2011 | Evangelos Psomas

Purpose - The purpose of this paper is to examine the motives for implementing the ISO 14001 standard, the difficulties in meeting the standard's requirements and the benefits derived, and to determine the most significant latent constructs (unobserved variables) of these. Design/methodology/approa...

Journal article
Complex standards and innovation in the digital economy: the internet protocol

2009 | Gregory Tassey

As Web-based services evolve from a medium for data exchange to a system for managing geographically-dispersed work flows, the complexity of the supporting infrastructure is increasing along with the sophistication of the actual services. This paper presents a case study of the global transition to ...

Journal article
Standards and innovation in manufacturing and services: the case of ISO 9000

2014 | Giovanni Mangiarotti

Purpose - The research empirically investigates the firm-level impact of ISO 9000 certification on innovation propensity. The study aims to distinguish between manufacturing and service sectors and adopts different innovation definitions aimed at capturing the peculiarities of innovation in services...