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Journal article
Standards and innovation in manufacturing and services: the case of ISO 9000

2014 | Giovanni Mangiarotti

Purpose - The research empirically investigates the firm-level impact of ISO 9000 certification on innovation propensity. The study aims to distinguish between manufacturing and service sectors and adopts different innovation definitions aimed at capturing the peculiarities of innovation in services...

Journal article
Measure of operational performance before and after implementation of ISO 9000 certification in pump sets manufacturing industries in Coimbatore, India

2013 | R. Chandrasekaran

Coimbatore is one of the few centres in the country to manufacture pumpsets and had almost 70% share. However, it declined gradually and was 55% now. The manufacturers are forced to adopt innovative working methods, to invest on various technologies and on quality improvement programme. ISO 9000 is ...

Journal article
Examining relationships between quality management and organisational performance in transitional economies

2014 | Milan Delic

The objective of this study was to determine the relationships between quality management dimensions and organisational performance in uncertain markets (transition conditions). The study was carried out in Serbia, using a sample of 160 certified organisations. The study was based on subjective esti...

Journal article
Quality systems and competitive performance of food companies

2013 | Dimitrios Kafetzopoulos

Purpose - The purpose of this paper is to explore the impact of the effective implementation of both ISO 9001 and ISO 22000 systems on the competitive performance of certified food manufacturing companies. Design/methodology/approach - A survey instrument was used for quantitative data collection. ...

Journal article
The effects of ISO 9001 quality management system on innovation and management capacities in the malaysian furniture sector

2013 | Jegatheswaran Ratnasingam

Although the ISO 9001 quality management system is often perceived to be a marketing tool within the manufacturing industry, its implications on the innovation and management capacities of the furniture industry remain unknown. A survey of furniture manufacturers in Malaysia revealed that lack of in...