Total quality management is from a decade an important and useful organizational system for increasing companies' competitiveness, by optimizing processes with a particular focus on the customer. Among all the methodologies, ISO 9000 certification is one of the most common and recognized approaches ...

This is a case study conducted to determine the non-economic benefits of standards. The enterprise chosen for the study is Shanghai Shuguang Hospital (Shuguang), one of the earliest traditional Chinese medicine and non-profit hospitals in China. Founded in 1906, and affiliated to the Shanghai Univer...

The purpose of this paper is to analyse the differences between the two most frequently used quality management approaches implemented by firms, ISO 9000 and EFQM, in terms of their impact on the adoption of innovative work organization practices. In order to accomplish this objective, we have selec...

The objective of this study was to determine the relationships between quality management dimensions and organisational performance in uncertain markets (transition conditions). The study was carried out in Serbia, using a sample of 160 certified organisations. The study was based on subjective esti...

With the update of ISO 9001 in 2015, one of the established requirements was risk-based thinking (RBT), a significant subject discussed by many authors. This paper aims at finding relevant contributions to the literature on ISO 9001:2015 and risks approach, critically analysing the existing studi...

This study explores the relationship between innovation competences and quality management initiatives and considers how quality management initiatives infl uence both innovation competence and firm performance. A longitudinal survey of 607 high-technology firms indicates innovation competence is...