An activity of the ASEAN common market is to provide common technical specifications for production and services based on regionally harmonized standards as well as international standards. Electric and electronic products are among the first in this harmonization and in Vietnam the electrical equip...

This is a study conducted to determine the non-economic benefits of standards for a public enquiry service of Jinan, the capital of Shangdong Province. It is an open multi-functional public service hotline integrating 38 public governmental service hotlines including urban management, power supply a...

This study aims (i) to investigate the correlation between ISO 9000 quality management system and business success based on data from certified Slovenian companies, (ii) to find out the factors for measuring efficiency of ISO 9000, and (iii) to give suggestions to all involved in the certification p...

Registrations to the ISO 9000 standard have grown rapidly in recent years with 343,643 certificates in 150 countries at the start of 2000, a growth of 71,769 on the previous year, of which 23,900 were in Europe. This suggests that there is a wide‐spread belief in the business benefits of ISO 9000...

Chosen by the Italian National Standards Body (UNI), the Mapei Group is the world's leading manufacturer of mortars, adhesives, grouts, sealants, waterproofing agents, additives for concrete and other speciality products for the building industry. The group comprises 68 subsidiaries, 18 main R&D ...

This research investigates the effects of ISO 9001 certification and King Abdullah II Award for Excellence (KAAE) on Jordanian firm‟s performance. Four scale measures of firm‟s performance were considered, including quality outcomes, customer satisfaction, business performance, and innovation. ISO 9...

This study explores the relationship between innovation competences and quality management initiatives and considers how quality management initiatives infl uence both innovation competence and firm performance. A longitudinal survey of 607 high-technology firms indicates innovation competence is...

This research analyses the factors that determine the performance of ISO 9000 standards in Japanese industries. A questionnaire survey was conducted to collect data from ISO 9000 certified companies nationwide. Our research hypothesis is that the performance of ISO 9000 depends upon the aspects that...

For the conduct of this study, the Lebanese Standards Institution (LIBNOR) selected ''Holcim Lebanon (HL)'', a subsidiary of Switzerland-based HOLCIM Ltd, one of the world's leading suppliers of cement and aggregates (crushed stone, sand and gravel). HL has an estimated 45% share of the Lebanese cem...